Terms & Conditions
Terms
HOW MUCH IS DELIVERY?
Denmark: Free delivery on orders over DKK 700. The cost is DKK 79 for delivery to a parcel shop.
Sweden: Free delivery on orders over DKK 2500. The cost is DKK 129 for delivery.
Norway: Free delivery on orders over DKK 2500. The cost is DKK 149 for delivery.
Finland: Free delivery on orders over DKK 2500. The cost is DKK 149 for delivery.
Iceland: Free delivery on orders over DKK 2500. The cost is DKK 259 for delivery.
Faroe Islands: Free delivery on orders over DKK 2500. The cost is DKK 259 for delivery.
Germany: Free delivery on orders over DKK 2500. The cost is DKK 99 for delivery.
Switzerland: Free delivery on orders over DKK 2500. The cost is DKK 179 for delivery.
WHICH CARRIER WILL DELIVER MY PACKAGE?
Packages sent to Danish addresses are delivered through GLS.
Packages to mainland Europe are mainly with UPS.
Once the package has been shipped, you will receive a text message and email from the carrier that your package is on its way.
If you fail to receive a notification about the delivery of your package, please check your spam/junk mail.
DELIVERY TIME
Danish deliveries will be received within 2-3 working days, deliveries to EU will be received within 4-6 working days. On the day that the order is shipped from our warehouse, you will receive an email with an invoice containing a Track & Trace number. Be sure to check spam/junk mail if you do not receive an email from us within a matter of days.
CUSTOMS AND VAT
Orders placed from an EU country include Danish VAT but no import duties, in accordance with the free circulation of goods. Orders cannot be sent to non-EU countries as gifts, to avoid local duties and taxes. If you place an order from outside of the EU, the Danish VAT will be deducted, but local duties and taxes may apply, for which we cannot take responsibility. Be aware that this may affect the delivery time, as the goods may be held up in customs. In these cases, you may be contacted by the carrier company, but it is ultimately your responsibility to contact
the carrier and pay the duties, in order to receive your goods.
RETURNS AND REFUNDS
YOU MUST RETURN OR NOTIFY US BY EMAIL THAT YOU WISH TO RETURN YOUR PURCHASE, WITHIN 14 DAYS OF RECEIVING IT.
HOW TO RETURN YOUR ORDER:
1. Prepare your package for return
To return your purchase, make sure that it is packaged accordingly. The item(s) must be returned in as close to the same condition as when you received them. It is you, the sender, who is responsible for the goods until they have been delivered back to us. Returns (for example, a shoe purchase) must not be sent in the shoebox alone, the shoebox should be packed in another box and/or bubble wrap to avoid damage to it during return shipping.
Please note: items with broken/missing seal and missing or significantly degraded packaging cannot be returned. An exception is the bags that clothing comes in, which may
be opened.
IMPORTANT: We expect you to make your return as soon as possible, so others can purchase the item in question.
2. Returns
You are responsible for paying the return postage. You are free to choose which carrier to use when returning an item, however, we recommend GLS or PostNord. We also recommend using Track and Trace when returning, in the event of a delay, or if the package goes missing.
We do not accept returns sent to a post office or parcel locker. In these cases, we expect packages to be returned to the sender, after which they may be re-sent for proper delivery.
Any and all additional costs in these situations fall on you, the sender. ALWAYS save mail receipts and Track and Trace numbers, so that you have proof that the package has been shipped, in the event of a mishap.
Team Rynkeby Shop by Winther Winther A/S
c/o Junge Spedition ApS
Hammerholmen 44
2650 Hvidovre
Denmark
Please note: we do not accept “Cash on Demand” deliveries.
EXCHANGE SERVICE:
Unfortunately, we do not offer exchanges. What we can do is refund your purchase, so that you can make a new order at www.team-rynkebymerch.dk.
Items purchased on sale or with a discount code
can only be re-ordered if the same offer is still valid on the shop. If you are uncertain about a return, please contact us at contact@wintherwinther.com.
REFUNDS:
Once your return has been registered at our warehouse, we will process it and refund your money as soon as possible. Normally, the expedition takes 2-3 business days after we’ve received your return, but during busy periods the expedition may take longer (in rare cases up to 14 days).
Your refund will always be transferred by the same payment method as you made the purchase.
The money will figure in your account in due time, depending on your bank and which payment method you used when you originally ordered.
If you have any questions about your refund, please feel free to contact us at contact@wintherwinther.com.
PLEASE NOTE: You may be subject to forfeit your payment, in whole or in part. This will occur if the value of the item has been compromised because:
- You have taken the goods into use
- The goods have acquired external odours such as perfume or smoke, or show other signs of use/wear
- It's been damaged while you were in charge of it
- You have handled the product in an excessive manner than was necessary, to determine the nature, characteristics and functioning of the goods
- You have not understood and followed the protocol on returns pertaining to seals, type of item, etc.
- The sealing or packaging of the product is broken, missing or in a significantly degraded state, to a degree affecting the value of the product. An exception is the bags that clothing
comes in, which may be opened.
GIFTCARDS:
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The gift card is valid for 2 years from the date of purchase, unless otherwise stated.
-
It can be used as payment in the webshop and cannot be exchanged for cash.
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Lost or stolen gift cards will not be replaced.
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If you experience technical issues with the gift card, please contact customer service.
-
The gift card cannot be used after the expiration date.
COMPLAINTS:
Your purchase is subject to the Danish Sale of Goods Act, including the non-conformity clause. This means that you can have a defective item repaired, exchanged, refunded or reduced in price, depending on the specific situation. This requires that the complaint is justified and that the defect is not a result of improper use of the product or other harmful behavior.
If you wish to return a defective item, please follow our return process described at the top of this page. Once we have received your item, we will examine the item and refund the money as soon as possible if the complaint is justified and timely. In the event that you have received an incorrect item or size in conjunction with your order, please do return it – we will reimburse your shipping costs in the event that your entire order consists of the incorrect item.
COMPLAINT PROCEDURE
If you, as a consumer, wish to file a complaint about your purchase, please contact contact@wintherwinther.com. If we are unable to find a solution, you can submit a complaint to:
Center for Complaint Resolution
Nævnenes Hus
Toldboden 2
8800 Viborg
http://www.forbrug.dk
If you reside in an EU country other than Denmark, you can submit a complaint via the EU Commission’s online dispute resolution platform here: http://ec.europa.eu/odr
RIGHT OF APPEAL:
If you wish to file a complaint about an item purchased through www.team-rynkebymerch.dk, please contact our customer service via contact@wintherwinther.com.
If you are not satisfied with the outcome of the complaint you have addressed directly to us, please contact:
Consumer Complaints Agency
Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
Consumer hotline: 70 13 13 30
http://www.forbrug.dk
European law requires that all webshops must include a link to the European Commission's Online Dispute Resolution platform. To file a complaint, visit this link. Personal data policy
GENERAL INFORMATION
Team Rynkeby webshop
CVR-nr.: 13227047
Email: contact@wintherwinther.com
PAYMENT
Payment for your order takes place online, using Dankort, Visa, MasterCard Debit, or Mobilepay. Transaction details between team-rynkebymerch.dk and our customers are sent as encrypted messages. The payment will be deducted from your account when the product has been shipped from our stockroom. Personal information such as your name, address, email, etc., are not encrypted when you place your order, but are used in-house, by us, to complete your order. Any questions you have may be directed to contact@wintherwinther.com.
PERSONAL DATA
To offer our services to you at www.team-rynkebymerch.dk we require a minimum of personal information:
1. Name
2. Mailing address
3. Email address
The aforementioned data will be stored, with information regarding the products you have purchased, for five years starting from the resolution of the fiscal year of your purchase. The data will then be deleted, in accordance with the Danish Bookkeeping Act, §10. Data is not shared nor sold to a third party, unless this is in conjunction with a reorganization or a whole/partial sale of the company. In this event, data will be transferred in accordance with the data protection regulations that may apply. As a customer, you are eligible to inquire about information regarding any personal data registered, and the law allows you to make an objection. This can be done by contacting Team Rynkeby Webshop at contact@wintherwinther.com.
APPLICABLE LAW AND SETTLEMENT
Any purchase of goods at www.team-rynkebymerch.dk is subject to Danish law. Any dispute will be settled by the Danish Courts.
CUSTOMS AND VAT
Orders placed from an EU country include Danish VAT but no import duties, in accordance with the free circulation of goods. Orders cannot be sent to non-EU countries as gifts, to avoid local duties and taxes. If you place an order from outside of the EU, the Danish VAT will be deducted, but local duties and taxes may apply, for which we cannot take responsibility. Be aware that this may affect the delivery time, as the goods may be held up in customs. In these cases, you may be contacted by the carrier company, but it is ultimately your responsibility to contact the carrier and pay the duties, in order to receive your goods.
RIGHT OF APPEAL
You are always welcome to contact us via email or telephone, should you wish to file a complaint about a product purchased on our webshop rfshop.dk. In this manner, we can resolve the matter quickly. You may also file a complaint, about a product you have purchased through our webshop, with the Danish Competition and Consumer Authority’s Danish Dispute Resolution Institute, Carl Jacobsens Vej 35, 2500 Valby or via www.forbrug.dk. In the event that we cannot reach a settlement via the Danish Dispute Resolution Institute, you may take your complaint directly to the Consumer Complaints Agency. Follow the link to file a complaint here.
DIGITAL SECURITY
We are proud to say that the security on www.team-rynkebymerch.dk is excellent. Any and all communication between our payment system and credit card holders takes place so that only NETS has access to your data. Neither rfshop.dk nor any other party is privy to the data shared in conjunction with your purchase. teamrynkebyshop.dk makes sure your personal contact information is 100% confidential, and we guarantee that no one else has access to it.
PERSONAL DATA POLICY
We only require personal data in the event that it is relevant for us. We will only acquire your personal data when it is relevant to your activity on www.team-rynkebymerch.dk When collecting, processing and using your personal data, we always comply with all relevant legal provisions. We will only retain your personal data as long as we have a legal obligation to do so or as long as it is relevant to the intent with which it was collected. Data collection If you wish to purchase and receive a product from us, we will require certain personal details from you to complete your order and offer our services. We will ask for information such as your name, email address, mailing address, delivery address (should it differ from your mailing address), phone number, and payment details. rfshop.dk collects and processes your personal data when you: - Visit our website - Complete a purchase of our products at www.team-rynkebymerch.dk - Create a customer account - Rate our website - Send us questions, complaints, or feedback - Participate in contests, events, or similar.
BASIS FOR PROCESSING AND OBJECTIVE
Contact information such as name and address is collected for the purpose of delivering the products you have purchased through us. We require your email address so that we can send you an order confirmation and confirmation of delivery. When you pay for your product, we will collect your name, your credit card details, and your IP address. The information that is collected in conjunction with your payment transaction will only be used and kept until the purchase and our service contract is completed. Please note: this should not be confused with the fact that your browser can be set to save payment details. If you have given us your consent during the registration process, or on our website, we will use your email address to send a newsletter. You can subscribe to and unsubscribe from the newsletter at any time. All newsletters include a link to unsubscribe, at the bottom of the email. If the processing of personal data is based on your consent, you have the right to revoke your consent at any time. If you do not wish to provide the personal data required to complete a purchase, we unfortunately cannot provide the services rendered on our website www.team-rynkebymerch.dk. Your personal information (with the exception of your email address, if you have given your consent to receive our offers) will be deleted when the data is no longer required for our services. An example of this, is when the date for returning a product has passed.
Recipients of personal data
We do not sell your personal data to third parties, and we do not transfer your data to third parties. If you have ordered a delivery, information such as your name, address, phone number, and email address will be passed on to our carrier, primarily GLS, with the purpose of delivering your purchase. If you choose to review and rate our website, your name and email address will be transferred to the review website. Our webshop and payment system is hosted through DanDomain A/S, which functions as our data processor, as well as Bewise, which processes our webshop rfshop.dk. All personal data that you provide to our website will be securely and confidentially stored in DanDomain’s data centers. We have formal and written data processing agreements with our data processors. This is our guarantee that all personal data laws will be upheld, protecting your personal data.
YOUR RIGHTS
Having registered data with us means that you have rights that we must comply with, at all times. You have the right to request us for the following: - Access to your personal data/to have your personal data changed - Deletion of your personal data - You have the right to object to the processing of your personal data, and you have the right to file a complaint with the Danish Data Protection Agency. If you no longer want us to process your personal data, or if you’d like us to limit processing of your personal data, please let us know via contact@wintherwinther.com. Cookie and Privacy Policy at WINTHER WINTHER A/S:
Introduction
When you visit our website, information about you is collected to customize and improve our content and to increase the value of the ads displayed on the site. If you do not wish for information to be collected, you should delete your cookies and refrain from further use of the website. Below, we elaborate on what information is collected, its purpose, and which third parties have access to it.
Cookies
The website uses "cookies," which are text files stored on your computer, mobile device, or similar, with the purpose of recognizing it, remembering settings, performing statistics, and targeting ads. Cookies cannot contain harmful code such as viruses.
It is possible to delete or block cookies.
If you delete or block cookies, ads may become less relevant to you and appear more frequently. Additionally, you may risk that the website does not function optimally and that there is content you cannot access.
Personal Data
General
Personal data includes all types of information that can be attributed to you to some extent. When you use our website, we collect and process a range of such information. This happens, for example, through general access to content, if you sign up for our newsletter, participate in competitions or surveys, register as a user or subscriber, use other services, or make purchases via the website.
We typically collect and process the following types of information: a unique ID and technical information about your computer, tablet, or mobile phone, your IP address, geographic location, and which pages you click on (interests). If you explicitly consent and enter the information yourself, we also process: name, phone number, email, address, and payment details. This typically occurs when creating a login or making a purchase.
Security
We process your personal data securely and confidentially in accordance with applicable legislation, including the General Data Protection Regulation (GDPR) and the Danish Data Protection Act. Your information will only be used for the purpose for which it was collected and will be deleted when that purpose is fulfilled or no longer relevant. We have implemented technical and organizational measures to prevent your information from being accidentally or unlawfully deleted, published, lost, degraded, or accessed by unauthorized persons, misused, or otherwise processed in violation of the law.
Purpose
The information is used to identify you as a user and show you the ads most likely to be relevant to you, to register your purchases and payments, and to deliver the services you have requested, such as sending a newsletter. Additionally, we use the information to optimize our services and content.
Retention Period
The information is stored for the period permitted by law, and we delete it when it is no longer necessary. The period depends on the nature of the information and the reason for storage. Therefore, it is not possible to specify a general timeframe for when information is deleted.
Disclosure of Information
Data about your use of the website, which ads you receive and possibly click on, geographic location, gender, age segment, etc., is disclosed to third parties to the extent that this information is known. You can see which third parties are involved in the "Cookies" section above. The information is used for targeted advertising.
We also use a number of third parties for data storage and processing. These parties only process information on our behalf and may not use it for their own purposes.
Disclosure of personal data such as name and email, etc., will only occur if you consent to it. We only use data processors in the EU or in countries that can provide adequate protection for your information.
Access and Complaints
You have the right to be informed about what personal data we process about you in a common format (data portability). You may also object at any time to the use of your data. You can withdraw your consent to the processing of your data. If the data processed about you is incorrect, you have the right to have it corrected or deleted. You can contact us at: contact@wintherwinther.com. If you wish to complain about our processing of your personal data, you also have the option to contact the Danish Data Protection Agency.
If you no longer wish for us to process your personal data or want us to restrict the processing, you can also send a request to the above email address.
Complaint procedure
If you, as a consumer, wish to file a complaint about your purchase, please contact contact@wintherwinther.com. If we are unable to find a solution, you can submit a complaint to:
Center for Complaint Resolution
Nævnenes Hus
Toldboden 2
8800 Viborg
http://www.forbrug.dk
If you reside in an EU country other than Denmark, you can submit a complaint via the EU Commission’s online dispute resolution platform here: http://ec.europa.eu/odr
Publisher
The website is owned and published by:
WINTHER WINTHER A/S
Øster Allé 48, 6
2100 Copenhagen Ø
Phone: 35257080
Email: contact@wintherwinther.com
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